The Castle Diaries – Return Policy

At The Castle Diaries, we want you to love every magical item you receive. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

• Unused

• In their original condition

• With all original tags and packaging

• Free from wear, damage, or alterations

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items

• Gift cards

• Items marked Final Sale

How to Start a Return

To request a return, please email us at:

[your email address]

Include:

• Your order number

• The item(s) you wish to return

• The reason for the return

Once approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.

We will arrange a replacement or refund as quickly as possible.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.